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Common Challenges in Organisational Cultures

As you’d expect, we keep an eye on the cultural challenges we encounter in the organisations we support. Currently, we are tracking more than a dozen common issues, regardless of geography or business vertical. These are the top four. Nice to know you are not alone.

We increase employee productivity

At the end of the day we help you to create a culture where employees contribute more than their contracted minimum. We call this Discretionary Effort.

34+

Geographic markets

23

Years’ experience

76

11+

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9+

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Company cultures

500K+

Employees impacted

Our Expertise

Strategic Alignment

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Cultural Diagnostics

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Change Management

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Organisational Learning

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Emotional Intelligence

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Leadership Development

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The Clients We Support

Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
Pet Insurance
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The Partners We Trust

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Testimonials

What Our Clients Say About Us

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The Brand Inside helped us to become a global corporate without losing the creative and entrepreneurial skills that drove our growth. They were our partner for six years, delivering a change programme that liberated our employees and empowered them to make their fullest contribution. At the time of our enterprise sale, the purchaser considered our company culture to be a major component of the valuation they accepted.
Eran Feinstein
Founder CEO
DPO Pay
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Having drawn up a Strategy for our Diamonds and Minerals Division, we needed to turn words into action. At a Global Leadership session, The Brand Inside set us on the path to achieve this. They developed a tool tailored to our needs which enabled our leaders from around the world to apply the strategy to their own markets. And, most importantly, they helped us identify ways to inspire everyone across the whole organisation to play their part in both fulfilling our ambition and satisfying customer needs.
Gina Jardine
Vice President HR,
Diamonds and Minerals, RioTinto
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The Brand Inside work closely with their clients in a very straightforward and knowledgeable way. They have great experience and the ability to listen and advise in a way that totally respects and leverages on the culture and processes of their clients. At DHL, they gave us a fresh perspective and insight, which was critical to the board through the early months of integration...clearing the fog and helping us to focus on the only thing that matters in a service organisation –keeping the customer promise. Subsequently, when I was CEO of Rexel UK, they helped us enter a new phase to accelerate our development, following previous battles.
John Hogan
Managing Director, DHL Express UK
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We used the COVID-19 pandemic as an opportunity to reboot our internal culture. The Brand Inside made an invaluable contribution to our business across three African markets, allowing us to step up to a new level of commercial success. We're now expanding into new markets and we continue to retain them as one of our most impactful business partners.
Jim Tozer
Managing Director Kenchic 
Africa Poultry Development
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In 2016 The Brand Inside created a Culture Transformation Programme to bring our global corporate values to life in our employees' daily behaviour. Within a year we experienced a step change in our business and won our biggest ever logistics assignment. In 2023 we rebranded our business and now face significant opportunities. So it's no surprise that we have re-engaged The Brand Inside to help us again.
Jason Reynard
Regional Managing Director East Africa
Africa Global Logistics
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Working with The Brand Inside to develop our in-house Marketing capability has greatly benefited our business. From the initial consultation to the execution of the campaigns and staff skills development, their team demonstrated professionalism, creativity, and a genuine commitment to our success. Thanks to their highly contemporary approach and meticulous attention to detail, we saw a remarkable increase in our online presence and customer interaction. I highly recommend The Brand Inside to any business looking to elevate their Marketing efforts and achieve outstanding results.
Simon Wilde
Managing Director
Hybrid Poultry
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The Brand Inside came to us at an important juncture. We needed to redefine our Business Purpose and reshape our Brand Promise. They have helped us with effective engagements at every level in our company and in particular with our new generation of employees. Momentum is a better business and a stronger brand thanks to time spent with The Brand Inside.
Yvonne Asangre
Managing Director
Momentum

Our Latest Insights On Organisational Culture

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Culture Change
Broken

Boeing has announced a US$6.2 billion quarterly loss, arguably one of the few warning signs a traditional American corporation cannot ignore. But, in truth, other signs have been there for a long time if they only cared to consider them. Kelly Ortberg, who took over as CEO in August, has called for a fundamental culture change at Boeing: "We need to identify, understand, and fix the root causes".

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Culture Change
Broken

Boeing has announced a US$6.2 billion quarterly loss, arguably one of the few warning signs a traditional American corporation cannot ignore. But, in truth, other signs have been there for a long time if they only cared to consider them. Kelly Ortberg, who took over as CEO in August, has called for a fundamental culture change at Boeing: "We need to identify, understand, and fix the root causes".

Read More >
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Brand
Inconsistency Trap

Marketeers consistently talk about consistency. That’s because it’s important. Externally it’s clearly important that brands are presented in a consistent way across their ID and how they are communicated through an often eclectic mix of channels. But it’s equally important that all employees and others who represent the brand are also consistent in the way that they treat customers. And that’s not always easily achieved.

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Culture Change
Diversity

Diversity is quite the buzzword. In budget season 2025, meaningful business plans will require attention to the topic. There is value in diversity beyond ensuring that gender, ethnicity, different ability, or even sexual orientation quotas feature in the Human Resource strategy. There is a clear business justification that makes diversity and inclusion of different opinions essential. Two justifications, in fact.

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Behaviour
Too busy?

Have you ever contacted a Customer Service department as a customer of one of the many companies that claim to provide a service? If you have, I’m willing to bet that one of the first messages you received was, “We apologise as we are very busy at the moment?”. “Busy doing what?” But your work is the customer, and your daily duty is only to sort out the problems your company has caused, so you must be able to do that.

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