Meeting Requirements

In the evolving dynamics of the modern workplace, the integration of Generation Z into professional environments has sparked much-needed conversations about how organisations conduct business meetings. As I coach organisational culture change, I see that while younger employees add fresh energy and ideas to discussions, they are unsure of how to behave in a meeting and even less likely to run a productive one.

Casual communication styles, reliance on digital devices, and a preference for inclusivity over hierarchy mark their contributions. Sadly, these traits stir frustration among older colleagues and exasperation among bosses.  It's easy to see their behaviour as inattentive, disrespectful, or lacking in the decorum traditionally associated with formal business gatherings. The habit of multitasking on devices during meetings is a particular pain point, but Gen Z might argue that this improves their multitasking ability. Anyone with children will know that even when they’re ‘watching’ television, they are habitually face down on at least one other device.

Recognising the need for a cultural shift, thoughtful organisations are stepping up to bridge the generational divide. Onboarding programmes are now designed to introduce Gen Z to the ‘unwritten rules’ of meeting etiquette. Emphasising punctuality, active listening, and appropriate communication styles. Mentorship programmes have also helped to pair Gen Z professionals with mature colleagues who can model effective meeting behaviour and are prepared to debate the issues that younger employees just don’t understand. Older readers may find it bizarre, but we are now coaching simulated meetings and role-playing exercises to practice and refine these skills.

On the positive side, Gen Z’s vocal demands for equitable speaking opportunities and their aversion to unnecessary meetings should be encouraged if we are ever to escape from meeting protocols established in the industrial era. So, we facilitate the co-creation of new meeting guidelines in the organisations we coach.  These frameworks combine traditional expectations with Gen Z’s priorities, such as psychological safety and collaborative decision-making. This leads to fresher, more productive meetings for everyone, even if the language used to set expectations feels unfamiliar.

In one of our leading Fintech clients, the meetings always began at 7.00 a.m. During our change programme they quickly came to realise that they needed fewer meetings and more time for work. These new guidelines are now posted in every physical and virtual meeting space:

● Are you supposed to be here?

● If so, you are here for one hour max.

● No screens allowed. Use your brain, mouth, and paper.

● Take a break!

● Don’t forget to take minutes.

Happily, they now save hundreds of employee hours per month for more productive use.