MD Anderson Center

Case History

We have created various initiatives to help drive a patient-centric culture, bringing their values to life, and engaging key leadership audiences throughout their 30,000 employee community.

Our interventions have included running ‘patient care-cafes’, creating a 30-day online orientation coaching programme and a customer service training programme, events to encourage improved cross-department collaboration and a suite of ‘do and learn’ online training programmes.

One result has been a saving of $6.75m due to a 5% reduction in staff turnover. This represents an ROI of over 1,000% on the budget for our work.