Clients

DHL

Case History

Following the merger with Securicor Omega Express – the largest in this sector – we developed a widespread culture change programme.

This helped to align the leadership team and enabled 1000 brand champions to catalyse change across 18,000 employees.

Entitled ‘The Power Within’, it resulted in a 15% increase in employee satisfaction and 9% increase in customer satisfaction at a time when everyone was under pressure to rapidly complete a restructure.

www.dhl.co.uk